Overview

This Shipping Policy outlines how orders are processed, shipped, and delivered to customers worldwide. By placing an order on our website, you agree to the terms stated below.

Vynaras operates from the United Kingdom and ships globally. We work with trusted international couriers to ensure all orders are delivered efficiently and securely.

Effective Date: 20 October 2025
Last Updated: 20 October 2025

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing times do not include shipping transit time.

Shipping Times

Estimated delivery times after dispatch are as follows:

• 
  United Kingdom & United States: 6–12 business days
  
• 
  Europe: 7–14 business days
  
• 
  Middle East: 7–14 business days
  
• 
  All Other International Regions: 8–14 business days
  

Shipping times are estimates only and may vary depending on your location, customs clearance, courier delays, or unforeseen global disruptions.

Courier Delays & External Factors

Vynaras cannot be held responsible for shipping delays caused by:

• 
  Courier or postal service disruptions
  
• 
  Customs inspection or import regulations
  
• 
  Natural disasters, weather conditions, or strikes
  
• 
  Public holidays or international shipping restrictions
  

While we aim to meet all delivery estimates, we do not guarantee exact delivery dates. Once your order has been dispatched, the courier assumes responsibility for transit.

Order Tracking

You will receive a confirmation email with tracking information once your order has been shipped. You can track your parcel using our Track Your Order page or through the courier’s website directly.

If you do not receive your tracking details within 3–5 business days after placing your order, please contact us at hello@vynaras.com.

Incorrect Address or Delivery Failure

It is the customer’s responsibility to provide accurate shipping information.
Vynaras is not liable for delays or losses resulting from incorrect or incomplete addresses provided at checkout.

If an order is returned to us due to an incorrect address or non-collection, the customer will be responsible for any re-delivery fees.

Lost or Damaged Packages

In rare cases of lost or damaged parcels, please contact us immediately. We will open an investigation with the courier.
Replacements or refunds are only issued after confirmation from the courier that the item was lost or damaged during transit.

Customs, Duties & Import Taxes

International shipments may be subject to customs fees, import duties, or taxes based on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.

Vynaras is not responsible for delays caused by customs processing or any import fees applied by your local authorities.

Public Holidays

Orders placed during or near public holidays (in the UK or the destination country) may experience slight delays. This is outside our control, but we always work to dispatch orders promptly.

Non-Delivery or Refusal of Delivery

If a customer refuses delivery or fails to collect their parcel, it will be returned to our warehouse or supplier facility.
Any associated return or re-shipping costs will be the responsibility of the customer.

Liability Disclaimer

Once an order has been dispatched and marked as “Delivered” by the courier, Vynaras is not responsible for any claims of non-receipt.
Customers must contact the courier directly for assistance with delivered parcels marked as received.

Vynaras shall not be held liable for any indirect losses, delays, or disruptions arising from courier performance, customs clearance, or global transport conditions.

Contact Us

For any shipping-related questions or concerns, please contact our support team:

Vynaras
Email: hello@vynaras.com
Phone: 0333 880 0242
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom